Important definitions

Deckwise, we, us, or our: means TINY CIRCLE LTD, registered in England and Wales, and the Deckwise products, websites, applications, and related services that we operate.
Website: means deckwise.io, public marketing pages, trust pages, help materials, and other public web pages that we make available.
Services: means the Deckwise online product, AI presentation workspace, editor, project files, imports, exports, integrations, mobile or desktop applications, APIs, and related features.
Workspace: means an account, team, project area, deck, file collection, permission boundary, or collaboration space inside Deckwise.
User Content: means content that you submit, upload, import, generate, edit, store, share, or export through the Services, including prompts, notes, files, PDFs, spreadsheets, images, web sources, outlines, slides, comments, version history, and outputs.
Output: means text, citations, outlines, slides, layouts, images, tables, speaker notes, exports, or other material generated or transformed by Deckwise in response to your User Content or instructions.
AI Features: means Deckwise capabilities that use artificial intelligence, retrieval, file parsing, source analysis, model evaluation, or other automated systems to help create, revise, review, or export decks.
Subscription: means a free, trial, paid, enterprise, or other plan that controls the features, quotas, seats, storage, exports, credits, or support available to you.
Third-Party Services: means services, websites, applications, APIs, AI models, payment processors, cloud providers, file storage tools, data sources, templates, or integrations that are not operated by Deckwise.
Customer Agreement: means a signed order form, enterprise agreement, data processing agreement, security addendum, statement of work, or other written agreement between Deckwise and a customer.

Key principles

This summary highlights important parts of the Terms. It is not a substitute for the full Terms below, which remain the binding agreement.

Binding terms: These Terms are a contract between you and Deckwise. By accessing or using the Services, creating an account, joining a Workspace, or purchasing a Subscription, you agree to these Terms.

If you use Deckwise for a company, school, organization, or other entity, you represent that you have authority to bind that entity, and the words you and your include that entity.

Professional and creative use: Deckwise is designed for business, professional, academic, and creative presentation workflows. You must be legally able to enter into these Terms and at least 16 years old, or the minimum age required by the laws that apply to you, whichever is higher.

You are responsible for your account, your Workspace activity, and the materials that you choose to upload, generate, edit, export, or share.

Ownership and license: You keep the rights you have in your User Content. We do not claim ownership of your User Content or Output.

You grant Deckwise the rights needed to host, process, secure, display, transform, back up, transmit, and otherwise operate the Services for you and your Workspace.

AI requires review: AI Features can help draft, research, cite, structure, and revise decks, but they can be incomplete, inaccurate, or unsuitable for a specific use. You are responsible for reviewing Output before relying on it.

Deckwise does not provide legal, medical, financial, tax, investment, employment, or other regulated professional advice.

Plans, payments, and renewals: Some features require a paid Subscription or usage-based credits. Paid plans may renew automatically unless canceled before the next billing date.

Payments may be processed by Stripe or another Third-Party Service, and additional payment processor terms may apply.

1. About these Terms

These Terms of Service govern your access to and use of Deckwise. They apply to visitors, account holders, Workspace members, administrators, customers, and anyone else who accesses the Website or Services.

If a Customer Agreement says that it replaces or modifies these Terms, the Customer Agreement controls for the covered customer, Workspace, order, feature, or Subscription. If there is a conflict between these Terms and a Customer Agreement, the more specific written agreement controls for that conflict.

Acceptance: You accept these Terms when you create an account, click an acceptance box, join a Workspace, use the Services, access the Website, purchase a Subscription, or continue using Deckwise after updated Terms become effective.

If you do not agree to these Terms, you must not use the Services and, if applicable, you should cancel your Subscription before the next renewal date.

Changes: We may update these Terms from time to time to reflect product changes, legal requirements, security practices, business changes, or improvements in clarity.

If we make material changes, we will provide notice by reasonable means, such as posting the updated Terms, changing the date above, sending email, displaying an in-product notice, or notifying an administrator.

Updated Terms will not apply retroactively to a dispute that arose before the updated Terms became effective, unless applicable law or a signed agreement allows otherwise.

Additional terms: Certain features may be subject to additional terms, including beta terms, API rules, AI usage policies, payment processor terms, app marketplace rules, open source licenses, integration provider terms, or enterprise security and data protection addenda.

If you participate in a promotion, event, referral program, research study, contest, or beta program, additional rules may apply to that activity.

2. Description of Deckwise

Deckwise provides a web-based presentation workflow for collecting sources, shaping outlines, generating editable decks, revising slides, managing project files, and exporting materials. The Services may include AI-assisted drafting, file parsing, source retrieval, citations, templates, collaboration, project history, comments, and integrations.

The Services may change over time. We may add, modify, suspend, or discontinue features, plans, quotas, integrations, exports, templates, AI model providers, or technical infrastructure. We are not obligated to provide any future feature, roadmap item, preview capability, or public statement unless a Customer Agreement expressly says otherwise.

Presentation workflow: Deckwise may help you turn topics, notes, URLs, PDFs, documents, spreadsheets, images, transcripts, research materials, and other files into outlines, slide drafts, speaker notes, citations, and editable presentation content.

Deckwise may preserve project context so you can keep improving the same deck instead of starting from a one-time draft.

Templates and examples: We may provide templates, example decks, public examples, style presets, sample prompts, or reference materials. Unless stated otherwise, these materials are provided for use within Deckwise and do not transfer ownership of Deckwise intellectual property to you.

Some templates, images, fonts, icons, datasets, research sources, or examples may be provided by third parties and may be subject to separate rights or restrictions.

3. Eligibility and authority

You must be legally able to enter into a binding contract and must not be barred from using the Services under applicable law.
You must be at least 16 years old, or the minimum age required in your jurisdiction for using online services without guardian consent, whichever is higher.
If you use Deckwise on behalf of an organization, you represent that you are authorized to accept these Terms for that organization.
You must not use the Services if we previously suspended or terminated your access for violation of these Terms, unless we have given you written permission to return.
You are responsible for ensuring that your use of Deckwise complies with your organization policies, industry rules, confidentiality obligations, procurement requirements, and applicable laws.

4. Access and use

Subject to your compliance with these Terms and any applicable Subscription limits, Deckwise grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business, professional, academic, or creative purposes.

You are responsible for the devices, browser, network connection, email address, authentication method, and third-party accounts needed to use the Services. We are not responsible for problems caused by incompatible devices, browsers, extensions, network conditions, firewall policies, or third-party account settings.

Availability: We aim to provide reliable access, but the Services may be interrupted, delayed, degraded, unavailable, or restricted because of maintenance, security events, third-party failures, excessive load, beta behavior, product changes, or events beyond our reasonable control.

We may introduce technical limits, including limits on file size, number of projects, number of seats, storage, credits, export types, processing time, request frequency, model access, or API usage.

Updates and compatibility: We may update the Services automatically and may require that you use a current browser, operating system, app version, or integration version.

You agree that your decision to use Deckwise is not based on any promise that a future feature, model, export format, integration, or roadmap item will be delivered.

Links: The Services may link to websites, research sources, files, payment pages, model providers, help materials, or other Third-Party Services. These links are provided for convenience or functionality.

We do not control Third-Party Services and are not responsible for their content, availability, security, policies, or actions.

5. Accounts, Workspaces, and administration

You may need an account to use some or all Services. You agree to provide accurate, current, and complete account information and to keep it updated. You are responsible for keeping your login credentials secure and for activity under your account.

Accounts are generally intended for one natural person. You may not share credentials, sell access, or allow others to use your account unless a specific feature or Customer Agreement permits it. We may refuse or restrict generic, misleading, disposable, or shared email identities where needed for security or account integrity.

Security: You must promptly notify us at [email protected] if you believe your account, authentication method, Workspace, API key, integration token, or payment method has been compromised.

We are not responsible for losses caused by your failure to protect credentials, maintain accurate contact information, review security notices, configure Workspace permissions, or follow your organization policies.

Workspace administration: A Workspace owner or administrator may manage members, roles, settings, billing, content, connected accounts, exports, sharing permissions, retention settings, and other Workspace controls.

If your account uses an organization email domain, single sign-on, invitation, or enterprise Workspace, the organization may control or access parts of the account, Workspace, User Content, logs, billing status, and settings as permitted by its agreement, policies, and applicable law.

If you leave an organization or lose access to an email domain, you may lose access to the related Workspace or User Content.

6. AI Features and Output

Deckwise uses AI and related automated systems to assist with research, outline planning, slide drafting, editing, citation suggestions, layout recommendations, source checking, and quality review. AI Features are tools that assist your workflow; they do not replace your judgment.

Output may be inaccurate, incomplete, outdated, biased, duplicated, or unsuitable for your intended audience. You are responsible for evaluating, editing, verifying, and approving Output before using, publishing, presenting, exporting, or relying on it.

Sources and citations: Deckwise may search, retrieve, summarize, cite, or cross-check sources. Source retrieval may fail, sources may change, and citations may require manual verification.

You should verify important facts, quotations, numbers, claims, legal statements, medical statements, financial statements, scientific statements, and time-sensitive information before presenting them.

Professional advice: Deckwise does not provide legal, medical, financial, accounting, tax, investment, employment, safety, security, or other regulated professional advice.

You should consult a qualified professional before relying on Output for decisions that require professional judgment, legal compliance, financial commitments, health or safety consequences, or material business risk.

Similarity and reuse: Because AI systems and templates can generate similar content for different users, Output may not be unique to you. Other users may receive similar or identical ideas, structures, layouts, titles, or wording.

You are responsible for ensuring that your use of Output does not infringe third-party rights or violate applicable laws, platform policies, confidentiality obligations, or organization rules.

7. User Content

You retain the rights that you have in your User Content. These Terms do not transfer ownership of your User Content to Deckwise.

To provide, maintain, protect, support, troubleshoot, improve, and develop the Services, you grant Deckwise a worldwide, non-exclusive, royalty-free license to host, copy, store, cache, parse, transform, display, transmit, back up, export, and otherwise process User Content as needed for the Services, your instructions, Workspace settings, security, support, compliance, and these Terms.

Rights you need: You represent that you have all rights, permissions, consents, licenses, and authority needed to upload, import, process, generate from, edit, export, share, or publish User Content through Deckwise.

You must not upload or process content that violates confidentiality duties, privacy rights, intellectual property rights, contractual restrictions, export controls, employment rules, professional duties, or applicable law.

Processing and backups: We may reproduce User Content on servers, caches, backups, queues, logs, indexes, search stores, previews, and content delivery systems to provide the Services and preserve reliability.

Deletion from the active product may not immediately remove all copies from backups, logs, audit records, legal holds, or systems needed for security, billing, dispute resolution, or compliance.

Feedback: If you provide ideas, comments, suggestions, bug reports, feature requests, ratings, or other feedback, you grant Deckwise a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation.

Feedback does not include your confidential User Content unless you intentionally include that content in the feedback or support request.

9. Third-Party Services, APIs, and resources

Deckwise may interoperate with Third-Party Services, including login providers, cloud storage, file processors, AI model providers, search providers, analytics tools, payment processors, customer support tools, export tools, and public data sources.

Your use of Third-Party Services may be governed by their own terms, privacy policies, security practices, acceptable use rules, fees, rate limits, and availability. Deckwise is not responsible for Third-Party Services unless a Customer Agreement expressly says otherwise.

Integrations: If you connect a Third-Party Service, you authorize Deckwise to access, process, transmit, store, and use the information needed to provide the integration.

You are responsible for maintaining the third-party account, permissions, tokens, billing, and compliance obligations associated with the integration.

APIs and automation: If we provide APIs, developer tools, webhooks, or automation interfaces, you must use them in accordance with documentation, rate limits, authentication requirements, and any additional API terms.

You must not use APIs to overload the Services, bypass product limits, scrape data, resell access, create a competing service, or extract content in a way that violates these Terms.

Third-party materials: Research sources, templates, fonts, images, datasets, icons, example decks, or community-like resources may be owned by third parties. Your rights to use them may be limited.

Deckwise may remove or restrict third-party materials, integrations, or resources at any time because of provider changes, legal requests, security concerns, rights issues, or product decisions.

10. Acceptable use and prohibited conduct

You must use Deckwise responsibly and lawfully. The following rules apply to your use of the Website, Services, User Content, Output, accounts, Workspaces, integrations, and APIs.

Do not use Deckwise without a valid right to access it or in violation of these Terms, a Customer Agreement, a Subscription limit, or applicable law.
Do not copy, modify, host, stream, sublicense, sell, rent, lease, resell, or provide unauthorized access to the Services or any Deckwise software, interface, model configuration, template system, or proprietary component.
Do not share credentials, bypass authentication, evade usage limits, create fake accounts, circumvent suspension, interfere with Workspace controls, or misrepresent your identity or affiliation.
Do not reverse engineer, decompile, extract source code, probe vulnerabilities, scrape, crawl, data mine, benchmark for competitive purposes, or use automated access except as expressly permitted by us.
Do not upload, generate, process, or share content that is unlawful, fraudulent, deceptive, defamatory, harassing, hateful, violent, exploitative, obscene, invasive of privacy, or otherwise harmful.
Do not upload malware, spyware, trackers, corrupted files, harmful code, or content designed to disrupt, damage, or gain unauthorized access to systems or data.
Do not infringe or misappropriate intellectual property, privacy, publicity, confidentiality, trade secret, contractual, or other rights.
Do not use Deckwise to create, train, test, improve, benchmark, or validate a competing AI model, machine learning system, presentation generator, or similar service unless we give written permission.
Do not use Deckwise to generate spam, phishing, credential harvesting, scams, misleading impersonation, fake endorsements, deceptive political persuasion, or other abusive communications.
Do not overload, disable, impair, interfere with, or disrupt the Services, networks, security controls, billing systems, support systems, or another user's use of Deckwise.
Do not use Deckwise in ways that violate export controls, sanctions, anti-bribery laws, anti-money-laundering laws, procurement restrictions, or regulated industry obligations.

11. Subscriptions, fees, payments, and taxes

Some features, quotas, seats, exports, storage, model access, collaboration controls, or support levels may require payment. Plan descriptions, limits, prices, taxes, and renewal terms may appear on the Website, in the app, at checkout, on an order form, or in a Customer Agreement.

You must provide accurate billing, tax, company, and payment information and keep it updated. If payment fails or amounts are overdue, we may suspend, downgrade, restrict, or terminate access to paid features, in addition to any other rights we may have.

Payment processing: Payments may be processed by Stripe or another third-party payment processor. Their terms, privacy policies, security practices, and dispute rules may apply to payment processing.

We generally do not store full payment card numbers inside the Deckwise product. Payment processors may store and process payment credentials on our behalf.

Automatic renewal: If you purchase a recurring Subscription, you authorize Deckwise or its payment processor to charge the payment method on file at the applicable interval until the Subscription is canceled or terminated.

Renewal dates may vary if a billing period starts on a day that does not occur in a later month, if a trial converts, if a plan changes, if a payment fails, or if taxes or currency conversions apply.

Taxes: Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes, duties, levies, and similar government charges, except taxes based on Deckwise's income.

Tax treatment may depend on the billing information you provide. You are responsible for the accuracy of tax IDs, addresses, exemption certificates, and other billing details.

12. Trials, plan changes, cancellations, and refunds

Trials, free plans, promotional credits, beta access, or discounted plans may have limited features, limits, durations, support, or availability. We may modify or discontinue free or trial offerings at any time unless a Customer Agreement says otherwise.

You may cancel a Subscription using the account, billing portal, app settings, support process, or other method we provide. Cancellation generally takes effect at the end of the then-current billing period unless stated otherwise.

Upgrades and downgrades: If you upgrade, downgrade, add seats, remove seats, change billing cycles, change storage, or purchase extra credits, the change may take effect immediately, at renewal, or according to checkout or order form terms.

A downgrade or non-renewal may reduce available features, exports, storage, folders, collaboration controls, history, model access, support, or other capabilities.

Refunds: Except where required by law or expressly stated in a refund policy, checkout flow, order form, or Customer Agreement, fees are non-refundable and non-creditable.

Free plans, trials, promotional credits, usage credits, taxes, and third-party charges are generally not refundable unless required by law or expressly stated otherwise.

13. Privacy and data protection

Our Privacy Policy explains how Deckwise collects, uses, discloses, and protects information. By using the Services, you acknowledge that information will be handled as described in the Privacy Policy, applicable product settings, and any Customer Agreement.

If a data processing agreement or similar data protection addendum applies, it will govern the processing of personal data covered by that agreement. If you use Deckwise on behalf of an organization, you are responsible for making sure your organization has provided any required notices and obtained any required consents.

Sensitive information: You should not upload sensitive personal data, regulated data, confidential third-party information, health information, payment card data, government identifiers, or other high-risk content unless you have confirmed that your Subscription, Customer Agreement, and settings allow that processing.

You are responsible for redacting or limiting unnecessary sensitive information before using it with AI Features.

Security: We use reasonable administrative, technical, and organizational measures designed to protect the Services, but no online service can be guaranteed to be perfectly secure.

You are responsible for configuring account security, Workspace permissions, sharing links, exports, integrations, and user access appropriately.

14. Beta, preview, and experimental features

We may offer beta, preview, alpha, early-access, experimental, or evaluation features. These features may be incomplete, unstable, unsupported, rate-limited, inaccurate, or changed without notice.

Beta features are provided for testing and feedback. We may collect additional diagnostic, usage, and feedback information to understand whether beta features are working as intended.

Do not rely on beta features for production-critical, compliance-critical, safety-critical, or high-risk work unless we expressly say the feature is ready for that use.
Beta features may be removed, reset, restricted, or converted to paid features at any time.
Content processed through beta features may be subject to additional terms, providers, limitations, or settings.

15. Deckwise intellectual property

The Services, Website, software, design systems, interfaces, templates, workflows, AI orchestration, source code, documentation, trademarks, logos, trade names, service marks, and other Deckwise materials are owned by Deckwise or its licensors and are protected by intellectual property laws.

Except for the limited right to use the Services under these Terms, we do not grant you any rights in Deckwise intellectual property. We reserve all rights not expressly granted.

You may not use Deckwise names, logos, trade dress, or marks in a way that suggests endorsement, sponsorship, affiliation, or partnership without our written permission.
You may not remove, obscure, or alter copyright, trademark, watermark, attribution, security, or proprietary notices except as allowed by a paid plan, product feature, or written agreement.
You may not create derivative services, competing services, or confusingly similar products using Deckwise materials unless we give written permission.

16. Support, maintenance, and service communications

Support availability depends on your plan, region, issue type, and any Customer Agreement. We may provide support through email, in-product messages, help materials, diagnostics, support portals, or other channels.

To troubleshoot issues, we may ask for logs, screenshots, file names, browser details, request IDs, Workspace metadata, reproduction steps, or limited content excerpts that you choose to provide.

Service notices: We may send service, security, billing, legal, product, or administrative notices by email, in-product messages, account notifications, administrator notices, website updates, or support communications.

You are responsible for keeping contact details current and for reviewing notices that affect your account, Workspace, Subscription, or legal obligations.

Mantenimiento: We may perform scheduled or emergency maintenance and may restrict access when needed to protect the Services, users, data, infrastructure, or legal compliance.

We are not liable for outages or degraded performance caused by maintenance, third-party providers, network conditions, misuse, force majeure events, or other circumstances outside our reasonable control.

17. Suspension, removal, and termination

We may suspend, restrict, remove content, downgrade, or terminate access to the Services if we reasonably believe that you, your Workspace, your User Content, or your use of the Services violates these Terms, creates risk, causes harm, exceeds plan limits, fails payment, or may expose Deckwise, users, third parties, or the public to liability.

We may also act to comply with law, court orders, government requests, payment processor rules, rights-holder complaints, security investigations, sanctions, export controls, or Customer Agreement requirements.

Termination by you: You may stop using Deckwise at any time. If you have a paid Subscription, cancellation does not relieve you of obligations to pay fees already incurred.

Deleting an account, leaving a Workspace, or canceling a Subscription may result in loss of access to projects, files, exports, history, settings, credits, or shared content.

Termination by Deckwise: We may terminate or suspend access immediately for material breach, unlawful use, non-payment, abuse, security risk, repeated bad-faith complaints, unauthorized access, or other conduct that could harm the Services or others.

If we terminate access for reasons other than breach, non-payment, legal compliance, security, abuse, or free-plan discontinuation, we will make reasonable efforts to provide notice where practical.

Effect of termination: Upon termination, your right to use the Services ends. We may delete, retain, or restrict User Content according to product settings, legal obligations, backup practices, Customer Agreements, and our Privacy Policy.

Sections that by their nature should survive termination will survive, including ownership, payment obligations, confidentiality-related obligations, warranty disclaimers, limitations of liability, indemnity, audit, dispute, governing law, and miscellaneous provisions.

18. Disclaimers of warranties

To the fullest extent permitted by law, the Website, Services, AI Features, Output, templates, sources, integrations, support, and other Deckwise materials are provided AS IS and AS AVAILABLE.

We disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, availability, and reliability.

We do not warrant that the Services will be uninterrupted, secure, error-free, timely, accurate, complete, compatible, or free of harmful components.
We do not warrant that Output will be unique, accurate, reliable, lawful, non-infringing, appropriate, complete, or suitable for your use case.
We do not warrant or endorse Third-Party Services, third-party content, sources, templates, links, model providers, payment processors, or integrations.
Some jurisdictions do not allow certain disclaimers, so some of these disclaimers may not apply to you to the extent prohibited by applicable law.

19. Limitation of liability

To the fullest extent permitted by law, Deckwise and its affiliates, directors, officers, employees, contractors, suppliers, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or moral damages, or for lost profits, lost revenue, lost business, lost goodwill, lost data, content loss, security incidents, service interruption, device failure, or substitute services.

To the fullest extent permitted by law, Deckwise's total liability for all claims arising out of or relating to these Terms or the Services will not exceed the greater of 50 GBP or the amounts paid by you to Deckwise for the Services giving rise to the claim in the three months before the event giving rise to liability.

The limitations apply whether the claim is based on contract, tort, negligence, strict liability, statute, warranty, or any other legal theory.
The limitations apply even if a remedy fails of its essential purpose and even if we knew or should have known that damages were possible.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or other non-excludable liability.
To the extent permitted by law, any claim arising out of or relating to the Services or these Terms must be brought within one year after the event giving rise to the claim.

20. Indemnity

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Deckwise and its affiliates, directors, officers, employees, contractors, suppliers, licensors, and service providers from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or relating to:

your User Content, Output as used by you, presentations, exports, sharing, publication, or downstream use;
your breach of these Terms, a Customer Agreement, an additional term, or applicable law;
your use of the Services in violation of intellectual property, privacy, publicity, confidentiality, contractual, or other rights;
your misuse of accounts, Workspaces, APIs, integrations, payment methods, or sharing links;
your relationship with collaborators, administrators, customers, employers, contractors, viewers, or third parties.

21. Business use, audit, and compliance

If you are a business, organization, educational institution, government entity, nonprofit, or other group, you are responsible for managing users, seats, licenses, procurement approvals, security reviews, data protection requirements, and compliance obligations associated with your use of Deckwise.

Where reasonably necessary to verify compliance with a paid Subscription, Customer Agreement, usage limits, or these Terms, we may request information about your use of the Services. We will conduct any audit request in a manner designed to minimize disruption and protect confidential information.

You must keep reasonable records needed to verify that your use of paid seats, plans, credits, exports, and access rights complies with applicable terms.
If an audit or review shows underpayment, overuse, unauthorized sharing, or other non-compliance, you must promptly correct it, including by purchasing required seats, paying overdue amounts, reducing usage, or changing access controls.
Enterprise security questionnaires, data protection assessments, procurement requests, and audit assistance may be subject to plan limits, reasonable scope, confidentiality, and Customer Agreement terms.

22. Intellectual property complaints

If you believe content available through Deckwise infringes your intellectual property rights, contact us at [email protected] with enough information for us to understand and review the complaint.

We may remove or restrict content, suspend accounts, request additional information, notify the relevant user or administrator, or take other action we consider appropriate.

Your complaint should identify the work or rights you claim are infringed.
Your complaint should identify the allegedly infringing content and where it appears in Deckwise.
Your complaint should include your contact information and a statement that you have a good-faith belief that the disputed use is not authorized.
Your complaint should include enough information to show that you own or are authorized to enforce the relevant rights.

23. Export controls and sanctions

You must comply with all applicable export control, sanctions, anti-boycott, and trade compliance laws. You may not use the Services if you are located in, ordinarily resident in, organized under the laws of, or controlled by a person or entity in a country or region where use would be prohibited by applicable sanctions or export controls.

You may not use Deckwise to develop, support, or distribute weapons, surveillance abuses, sanctions evasion, restricted military end uses, illegal cyber activity, or other prohibited end uses.

You represent that you are not on any restricted party list that would prohibit your use of the Services.
You are responsible for obtaining any licenses, approvals, or authorizations required for your User Content, exports, or use of the Services.
We may restrict or terminate access where required to comply with export controls, sanctions, payment processor rules, or other legal obligations.

24. Electronic records, notices, and proof

You agree that electronic communications, logs, account records, clickwrap acceptance records, payment records, support communications, administrator settings, audit logs, and other digital records may be used to prove instructions, acceptance, usage, payments, access, changes, or other events related to the Services.

We may provide notices electronically, including by email, in-product messages, administrator notifications, website postings, support replies, billing portal messages, or other reasonable means.

You are responsible for keeping email addresses, billing contacts, administrator contacts, and account information current.
Notices to Deckwise should be sent to [email protected] unless a Customer Agreement requires another notice method.
Headings, examples, and summaries are for convenience and do not limit the meaning of these Terms.

25. Disputes and informal resolution

If a dispute arises, we encourage you to contact us first at [email protected] so we can try to resolve it informally. Most product, billing, access, content, and account issues can be handled faster through support than through formal proceedings.

Before starting a formal claim, each party agrees to give the other party a reasonable description of the dispute and at least 30 days to try to resolve it informally, unless urgent injunctive relief, legal deadlines, or applicable law require otherwise.

Urgent relief: Nothing in these Terms prevents either party from seeking urgent injunctive or equitable relief to protect intellectual property, confidential information, security, data, or service integrity.

Nothing in these Terms limits a party's ability to cooperate with law enforcement, regulators, payment processors, rights holders, or courts where legally required or reasonably necessary.

26. Governing law and jurisdiction

Unless a Customer Agreement states otherwise or mandatory law requires a different rule, these Terms and any dispute or claim arising out of or relating to them or the Services are governed by the laws of England and Wales, without regard to conflict of law rules.

Unless a Customer Agreement states otherwise or mandatory law requires a different forum, the courts of England and Wales will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.

27. Miscellaneous

No waiver: If we do not immediately enforce a right under these Terms, that does not mean we waive the right. A waiver must be in writing and signed by the party waiving the right.

Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect, and the invalid provision will be interpreted or replaced to best accomplish its intended purpose to the extent permitted by law.

Assignment: You may not assign or transfer these Terms or your rights or obligations without our written consent. We may assign or transfer these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, change of control, or operation of law.

Independent contractors: These Terms do not create a partnership, joint venture, agency, fiduciary, employment, franchise, or exclusive relationship between you and Deckwise.

Force majeure: We will not be liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, government action, epidemics, power failures, network failures, cloud provider failures, payment processor failures, model provider failures, or other similar events.

Entire agreement: These Terms, together with any applicable Customer Agreement, Privacy Policy, Cookie Notice, order form, additional terms, and incorporated policies, are the entire agreement between you and Deckwise for the Services they cover.

Language: We may provide these Terms in multiple languages. Unless applicable law requires otherwise or a Customer Agreement says otherwise, the English version controls if there is any inconsistency.

Questions about these Terms?

Contact Deckwise support for account, billing, legal, or product questions related to these Terms.

[email protected]